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Last Updated: 04/04/2025
in Disaster Claims & Assistance I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
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Last Updated: 04/04/2025
in Lower My Payment
Will a recast lower my monthly mortgage payment? If your loan is eligible, recasting your loan may be an option to lower your payment as an alternative to refinancing. A recast typically involves making a one-time payment to reduce your loan p...
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Last Updated: 01/13/2026
in Business Purpose Loans To safeguard your personal information, we will not discuss or release any non-public information regarding your loan without written approval. If you would like information about your loan to be released to an authorized third party, please compl...
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Last Updated: 04/28/2026
in Contact Us
Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an es...
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Last Updated: 01/09/2026
in Payments and Payoffs
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...
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Last Updated: 04/04/2025
in Escrow Statement FAQs
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Last Updated: 04/04/2025
in Escrow, Tax & Insurance
What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
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Last Updated: 07/23/2025
in Lower My Payment Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage insur...
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Last Updated: 04/04/2025
in Contact Us
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
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Last Updated: 01/08/2026
in Online Access How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN OR REGISTER above or in the sidebar. Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (al...