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  1. Other Correspondence

    Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
  2. Shortage

    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
  3. Surplus

    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
  4. Contacts

    Who do I contact  with  questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
  5. Escrow Basics

    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
  6. Business-Purpose Loans: How to Register Online

    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN OR REGISTER above or in the sidebar.  Click Register Your Account . Follow the prompts to enter and verify your information. If your loan ...
  7. Business-Purpose Loans: How to Register Online

    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN OR REGISTER above or in the sidebar.  Click Register Your Account . Follow the prompts to enter and verify your information. If your loan is...